Refund Policy

REFUND POLICY

Auto Car Details (powered by Veloce Nexus Portal)

7-Day Refund Window

You may request a full or partial refund within 7 days of purchase if eligible.

Valid Refund Reasons

A refund may be issued if:

  • You received a blank report

  • You cannot access your report due to a system error

  • You were charged twice for the same report

Invalid Refund Reasons

Refunds will not be issued for:

  • Errors in a report

  • Missing or incomplete data

  • Delays

  • Dissatisfaction with report content

  • Issues caused by third-party data sources

Purchasing a vehicle based on our data is entirely at your own risk.

How to Request a Refund

Send an email with the following:

Subject: Refund Request
Include:

 

  • Your email

  • Vehicle VIN

  • Reason for refund

  • Your first & last name

  • Purchase date